1: SMS Consent Communication

As part of our commitment to protecting your privacy, any information you provide during the SMS consent process will be kept strictly confidential. This means:

No Third-Party Marketing:

• Your contact details and consent information will not be sold, shared, or distributed to external companies, advertisers, or third parties for marketing or promotional purposes.
• You will not receive unsolicited advertisements or marketing messages from third parties as a result of providing your SMS consent to Shiloh Health.

Limited Use of Information:

• The information collected will only be used for the purpose of sending SMS communications directly related to the services provided by Shiloh Health.
• These communications may include appointment reminders, follow-up messages, billing notifications, and any other necessary healthcare-related updates.

Security and Compliance:

• Your data is stored and processed in compliance with applicable privacy laws and regulations.
• We implement security measures to protect your personal information from unauthorized access or misuse.

2: Types of SMS Communications

By opting in to receive SMS messages from Shiloh Health, you agree to receive important notifications and updates related to your healthcare services. These messages are intended to enhance communication, improve patient care, and provide essential information. Below are the types of SMS communications you may receive:

Appointment Reminders

• Notifications regarding upcoming, rescheduled, or canceled appointments.
• Reminders sent prior to your scheduled visit to help ensure timely attendance.
• Instructions or pre-appointment requirements, if applicable.

Follow-Up Messages

• Post-appointment messages to check on your health status or recovery progress.
• Medication reminders, treatment instructions, or aftercare guidance.
• Requests for feedback regarding your recent visit or service experience.

Billing Inquiries

• Notifications regarding outstanding balances, payment due dates, or processed transactions.
• Confirmation of successful payments and receipt details.
• Alerts about billing issues or important updates regarding your insurance coverage.

Promotions or Offers (If Applicable)

• Special promotions, discounts, or wellness programs offered by Shiloh Health.
• Notifications about new services, health screenings, or exclusive patient benefits.
• Seasonal health reminders, such as flu shot availability or preventive care offers.

3: Message Frequency

The number of SMS messages you receive from Shiloh Health will depend on the type of communication and your level of engagement with our services. Below is a detailed explanation of how message frequency is determined:

Variable Frequency Based on Need

• The number of messages sent will vary depending on the nature and urgency of the communication.
• For example, patients with multiple upcoming appointments or billing updates may receive more messages than those with fewer interactions.

Examples of Message Frequency

• Appointment Reminders: You may receive one or more reminders leading up to your scheduled appointment. For instance, a reminder may be sent 48 hours before, with a follow-up on the day of the appointment.
• Follow-Up Messages: After a visit, you may receive one or two messages regarding your recovery, medication reminders, or post-care instructions.
• Billing Inquiries: If you have an outstanding balance or a recent payment transaction, you may receive notifications regarding due dates, successful payments, or billing issues.
• Promotional or Informational Messages (If Applicable): If you have opted in to receive promotional updates, you may receive occasional offers or wellness reminders.

Limits on Message Frequency

• While message frequency varies, Shiloh Health ensures that SMS communications are sent in a reasonable and non-intrusive manner.
• The maximum number of messages sent per week will be determined based on your preferences and interactions with our services.

4: Managing Message Preferences

• If you feel you are receiving too many messages, you can adjust your preferences by contacting Shiloh Health.
• If you no longer wish to receive SMS messages, you can opt out at any time by replying “STOP” to any SMS message.

5: Potential Fees for SMS Messaging

• Standard message and data rates may apply based on your carrier’s pricing plan. These fees may vary depending on whether the message is sent domestically or internationally.

6: Opt-In Method

• You can opt-in to receive SMS messages from Shiloh Health in the following ways:

• Verbally during a conversation
• By submitting an online form
• By completing a paper form

7: Opt-Out Method

• You have the right to opt-out of receiving SMS messages at any time. To opt-out, simply reply with “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

8:  Help and Support

• If you are experiencing issues, you may reply with the keyword “HELP” or contact us directly at (682) 412-0131.
• Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9 : Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary.

By providing your consent, you acknowledge and accept these Terms and Conditions.