ONLINE PRIVACY POLICY AGREEMENT

Last updated October 20, 2026

Shiloh Health LLC (Shiloh Health) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Shiloh Health LLC of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

 We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Shiloh Health LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

 This Policy applies to Shiloh Health LLC, and it governs any and all data collection and usage by us. Through the use of https://myshilohhealth.com/locations/forth-worth/, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Shiloh Health LLC does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

 Specifically, this Policy will inform you of the following

1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

 Information We Collect

 It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

 In addition, Shiloh Health LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

 Why We Collect Information and For How Long

 We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website according to your online behavior and personal preferences.

 The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

 Use of Information Collected

 Shiloh Health LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Shiloh Health LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://myshilohhealth.com/locations/forth-worth/

Shiloh Health LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Text Messaging (SMS) Communications

How We Collect Your Mobile Number. We collect your mobile phone number when you provide it to us voluntarily, for example when you request an appointment, complete a contact or intake form on myshilohhealth.com, or give it to our staff by phone or in person. Where a form offers text messaging, you may separately choose to opt in by checking an SMS consent box. SMS consent boxes are never pre-checked, and consenting to receive text messages, including marketing text messages, is not a condition of receiving care or purchasing any service from Shiloh Health LLC.

How We Use Your Mobile Number. If you opt in, we use your mobile number to send you text messages from Shiloh Health. Depending on the consent you give, these may include:

• Appointment confirmations, reminders, and scheduling updates
• Follow-up messages related to your care or your inquiry
• Billing and account notifications
• Marketing and promotional messages, such as information about new services, offers, events, and practice news (only if you separately consent to receive marketing text messages)

Any Protected Health Information connected to our text messaging is handled as described in the HIPAA and Protected Health Information section of this Policy.

Message Frequency and Charges. Message frequency varies based on your appointments, account activity, and the types of messages you have agreed to receive. Message and data rates may apply according to your mobile carrier plan.

How to Opt Out. You can opt out of text messages at any time by replying STOP to any message from us. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and no further text messages will be sent unless you opt in again. You may also opt out by emailing info@myshilohhealth.com or calling (682) 412-0131. To rejoin, reply START. For help, reply HELP or contact us at the email address or phone number above.

Sharing of Mobile Information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All categories of information sharing described in this Policy exclude text messaging originator opt-in data and consent.

Additional terms governing our text messaging program are available in our Terms of Use.

 Disclosure of Information

Shiloh Health LLC may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;
• in other ways described in this Policy or to which you have otherwise consented;
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• as required by law, or in response to a subpoena or search warrant;
• to outside auditors who have agreed to keep the information confidential;
• as necessary to enforce the Terms of Service;
• as necessary to maintain, safeguard and preserve all the rights and property of Shiloh Health LLC.
• SMS Consent will not be shared, sold or disclosed with any third party or any other individual.

Non-Marketing Purposes

Shiloh Health LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Shiloh Health LLC products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

 Children under the age of 13

Shiloh Health LLC’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Additional Options

To stop receiving text messages from us, reply STOP to any message. See the Text Messaging (SMS) Communications section above for full details on how we collect and use mobile numbers and how to opt out.

 Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to info@myshilohhealth.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Shiloh Health LLC will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

 Our website does contain links to affiliate and other websites. Shiloh Health LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

 Notice to European Union Users

Shiloh Health LLC’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Security

Shiloh Health LLC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

HIPAA and Protected Health Information (PHI)

Shiloh Health LLC provides behavioral health and psychiatric services and, as a health care provider, is a covered entity under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (HIPAA), 45 CFR Parts 160 and 164. To the extent that Shiloh Health LLC collects, stores, transmits, or otherwise processes Protected Health Information (PHI), meaning individually identifiable health information relating to a patients past, present, or future physical or mental health condition, the provision of health care, or payment for health care, we comply with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule.

This section applies specifically to PHI collected through our website, such as appointment requests, intake forms, and telehealth scheduling, and through our clinical operations. It supplements, and does not replace, the general information handling practices described elsewhere in this Policy.

We use and disclose PHI only as permitted or required by HIPAA, including to provide, coordinate, or manage treatment; to obtain payment for services provided; for health care operations such as quality assessment, staff training, and practice management; as required by law or in response to a valid subpoena, court order, or public health reporting obligation; and with your written authorization, which you may revoke at any time except to the extent we have already relied on it. We do not sell PHI, and we do not use PHI for marketing purposes without your prior written authorization.

Where we share PHI with third parties who perform services on our behalf, such as scheduling, billing, or appointment reminder platforms, we require a Business Associate Agreement obligating that party to protect PHI to the same HIPAA standard we apply ourselves.

As a patient, you have rights under HIPAA including the right to access and obtain a copy of your medical and billing records, request an amendment to your records, request restrictions on certain uses or disclosures of your PHI, request confidential communications, receive an accounting of certain disclosures made in the six years prior to your request, receive a paper copy of our Notice of Privacy Practices at any time, and file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not affect your care.

A complete description of these rights, and the procedures for exercising them, is available in our full Notice of Privacy Practices.

PHI transmitted through our website is encrypted in transit using Secure Socket Layer (SSL)/TLS technology, and access to PHI within our systems is limited to workforce members who need it to perform their job functions. If a breach of unsecured PHI occurs, we will notify affected individuals and, where required, the Department of Health and Human Services and the media, in accordance with the HIPAA Breach Notification Rule and applicable state law.

Questions, concerns, or complaints regarding the handling of PHI may be directed to our Privacy Officer at Shiloh Health LLC, 2501 Parkview Dr, Suite 207, Fort Worth, TX 76102, email info@myshilohhealth.com, phone (682) 412-0131. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints or by calling 1-800-368-1019.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

 How to Contact Us

 If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@myshilohhealth.com

Telephone Number: (682) 412-0131

Mailing Address:

Shiloh Health LLC
2501 Parkview Dr  Suite 207 Fort Worth, TX 76102